Exchanging a size
If the size isn't right, contact us with your order number and the size you need, and we'll help you exchange it.
Returns & exchanges
Wrong size? We'll sort it.
If something doesn't fit, here's how to exchange it.
Three steps
How to exchange a size.
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WhatsApp or message us with your order number.
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Say which size you need instead.
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We reply with the next steps for your order.
Returns policy
The policy.
Confirmed blocks are the store's current policy. Blocks marked DRAFT need the owner's approval.
Underwear
For hygiene reasons, underwear can only be exchanged unopened and unworn.
Getting the size right first
Every product lists garment measurements in centimetres. Our size guide shows how to compare them with clothes you already own.
Condition
DRAFT — needs owner approval
Items should be unworn and unwashed, with tags attached, in their original packaging.
Damaged or faulty items
DRAFT — needs owner approval
If your item arrives damaged or faulty, contact us as soon as you can with your order number and a photo, and we'll put it right.
For business
Wholesale & custom orders
Terms for custom orders are confirmed in writing with your quote.